The City of Phoenix is working to restore service after a system outage impacted some connectivity and network services including access to phoenix.gov.
The technology outage began late Tuesday evening caused by a network equipment failure. The City worked with the hardware manufacturer to resolve the issue, and network service was largely restored before the start of business Wednesday morning. The City’s Information Technology Services Department is continuing to monitor network services throughout the day.
Due to the system outage, the call centers for both the Public Works Department and the Water Services Department will be unavailable all day today, Wednesday, March 8. We are working hard to restore services. We expect the call centers to be back online and ready to accept calls at 602-262-6251 on Thursday, March 9.
Additionally, online access to City Services accounts is affected. Currently, customers cannot make payments, start service, or stop service until the effects of the system outage are fully resolved. City service requests can still be made here, though City staff may not receive those requests until Thursday, March 9.