{"id":174967,"date":"2023-04-19T09:17:03","date_gmt":"2023-04-19T16:17:03","guid":{"rendered":"https:\/\/inbusinessphx.com\/?p=174967"},"modified":"2023-04-19T09:17:03","modified_gmt":"2023-04-19T16:17:03","slug":"nextiva-acquires-ai-co-to-transform-how-businesses-deliver-support-across-online-channels","status":"publish","type":"post","link":"https:\/\/staging.inbusinessphx.com\/?p=174967","title":{"rendered":"Nextiva Acquires AI Co. to Transform How Businesses Deliver Support Across Online Channels"},"content":{"rendered":"
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Rohit Gupta, left, CEO and Co-founder of Simplify360, stands alongside Tomas Gorny, CEO and Co-founder of Nextiva, at Nextiva’s Scottsdale-based headquarters in April, 2023. (Photo: Business Wire)<\/figcaption><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Nextiva<\/a>, the leading conversation platform, today announced its acquisition of Simplify360, an AI customer experience platform based in India. Simplify360 uses AI and automation to enable 5,000+ global businesses to seamlessly deliver world class customer support across multiple channels, including email, live chat, social media, online reviews and e-commerce. Some of Simplify360\u2019s customers include Amazon, Honda, HP, Nestle, HDFC, Hyundai, Canon, and Xiaomi. The purchase amount has not been disclosed.<\/p>\n

\u201cConversations are the fuel of business growth. From day one, Nextiva\u2019s vision has been to bring together all communication channels into a single stream of conversations with productivity, customer and contact management, and collaboration tools. We are on a mission to put an end to unhappy customers and frustrated teams,\u201d said Tomas Gorny, Co-founder and CEO of Nextiva. \u201cNo more time wasted toggling between multiple applications \u2013 Nextiva keeps teams productive and connected with customers, colleagues, and vendors from wherever they are in the world.\u201d<\/p>\n

Nextiva is leveling the playing field so businesses of all sizes can access advanced technology to compete with the largest tech companies, and deliver amazing experiences for their customers and teams. \u201cThe acquisition of Simplify360 accelerates our companies\u2019 shared mission by adding social media, reputation management, live chat and helpdesk CRM to Nextiva\u2019s offerings,\u201d said Gorny.<\/p>\n

Nextiva, a trailblazer in the connected communications category, powers billions of conversations every year across its cloud business phone systems, text and team messaging, video meetings, and more \u2013 all from one powerful and intuitive platform. Nextiva customers will gain immediate access to Simplify360\u2019s offerings, and can expect a full integration into Nextiva\u2019s platform over time. \u201cOnce Simplify360 is integrated with our platform, Nextiva will be in a category of its own – there is nothing else like it,\u201d said Gorny.<\/p>\n

\u201cJoining forces with Nextiva is an ideal fit for Simplify360 as we share a vision to make amazing customer experiences available to every business,\u201d said Rohit Gupta, Co-founder and CEO of Simplify360. \u201cWe are excited to partner with Nextiva to accelerate our shared mission on a global scale, and empower businesses around the world to rise to the customer experience challenge, and win.\u201d<\/p>\n

The acquisition of India-based Simplify360 opens the door to the Asia-Pacific market for Nextiva as the company expands to support more businesses globally. Backed by Goldman Sachs, and with 50+ patents to its name, Nextiva was valued at $2.7 billion dollars by its first and latest financing round in late 2021.<\/p>\n

Nextiva exists to help businesses grow fearlessly, so they can focus on what matters most \u2013 their customers. Over 100,000 businesses trust Nextiva to connect their teams and deliver amazing service in every conversation. Nextiva powers billions of conversations every year across cloud business phone systems, text and team messaging, video meetings, and more \u2013 all built for people, not IT wizards. From one powerful communication hub, Nextiva is transforming the way businesses grow, one conversation at a time. Founded in 2008, and headquartered in Scottsdale, Arizona, Nextiva was valued at $2.7 billion dollars by its first and latest financing round in late 2021.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Nextiva, the leading conversation platform, today announced its acquisition of Simplify360, an AI customer experience platform based in India. Simplify360 uses AI and automation to enable 5,000+ global businesses to seamlessly deliver world class customer support across multiple channels, including email, live chat, social media, online reviews and e-commerce. Some of Simplify360\u2019s customers include Amazon, […]<\/p>\n","protected":false},"author":2,"featured_media":174968,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[4],"tags":[5],"class_list":["post-174967","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-growth-enterprise","tag-hot-topics"],"_links":{"self":[{"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=\/wp\/v2\/posts\/174967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=174967"}],"version-history":[{"count":0,"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=\/wp\/v2\/posts\/174967\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=174967"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=174967"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.inbusinessphx.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=174967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}